Privacy Policy

Information We Collect

We may collect the following personal information when you interact with us through our website, booking forms, or direct communication:

• Full name
• Email address
• Contact number
• Event details and preferences submitted via our booking enquiry form
• IP address and browser information collected automatically via cookies
• Any additional information you voluntarily provide in correspondence with us

How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

• Responding to booking enquiries and event requests
• Communicating updates or information relevant to your enquiry
• Improving our website and services based on usage data
• Complying with legal obligations
• Sending promotional communications where you have opted in to receive them

We will never sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand how visitors interact with our content.

Cookies are small text files stored on your device. You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.

We use Google reCAPTCHA on our forms to protect against spam and abuse. Its use is subject to Google's Privacy Policy and Terms of Service.

How We Store & Protect Your Information

Your personal information is stored securely on our servers and is accessible only to authorised personnel. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, your data is securely deleted or anonymised.

Third-Party Services

Our website may contain links to third-party websites or services, including social media platforms and independent operators such as MiFitness Kids Play Park, Epic Karting, and Padelnation. We are not responsible for the privacy practices of these third parties and encourage you to review their own privacy policies.

We may use trusted third-party service providers to assist with email delivery, analytics, and website functionality. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to legal obligations
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at info@syringapark.co.za. We will respond to your request within a reasonable timeframe.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We encourage you to review it periodically.

This policy was last updated in April 2026. For any questions or concerns regarding your privacy, please contact us at info@syringapark.co.za.